Citizens’ Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst to help build the next generation of customer profitability metrics and insights.
Requirements
- Proficient in SQL with 3+ years of applied experience, Python experience is preferred
- Proficient in Microsoft Excel
- Experience performing segmentation analysis
- Experience analyzing customer profitability
Responsibilities
- Analyze customer profitability behavior and build profitability metrics to support customer marketing, product, and strategy decisions
- Serve as the lead analyst for the design of profitability metrics and other analytic data products, from scoping requirements to design, development, deployment, and integration into larger business processes
- Develop relationships with other analysts as well as partners in Finance, Pricing & Profitability, Product, Data, and Technology Services, to collaboratively ensure delivery of high-quality metrics and utilization in key business decision processes
- Invest in developing deep knowledge of business decision frameworks, operational processes, and data to successfully design & develop practicable solutions with tangible business value
Other
- Bachelor's degree in finance, business, economics, mathematics, statistics or related field, and 5+ years of experience delivering analytic insights, MBA or Master’s degree preferred
- Proven experience turning ambiguous business problems and raw data into rigorous analytic solutions by applying critical thinking and quantitative methods
- Excellent communication skills with both technical and non-technical audiences
- Strong leadership skills, including the ability to effectively guide project teams
- A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment
- Knowledge of retail banking business domain; Deposits business experience preferred
- Hybrid schedule of 4 days in office and 1 day remote from a Citizens corporate headquarters
