Instacart is looking to solve the business and technical problem of protecting its customers, shoppers, and retailers from fraud and identity theft within its payments ecosystem, while also driving sustainable growth for the marketplace.
Requirements
- Expert-level SQL skills (complex joins, performance tuning) and advanced Excel/Google Sheets modeling
- Deep understanding of payment systems, money movement, issuers, settlement, and reconciliation processes
- Proven ability to diagnose metric changes, identify root causes, and recommend mitigation strategies
- Hands-on experience with anti-fraud tooling, payment authentication, or chargeback mitigation vendors
- Proficiency with BI/visualization platforms such as Mode, Tableau, Looker, or equivalent
- Background in experimentation, statistical analysis, or advanced quantitative methods (e.g., M.S. in Statistics, Data Science)
- ETL/data-pipeline development skills and familiarity with DBT modeling best practices
Responsibilities
- Own end-to-end analysis and visualization of key Payments & Fraud KPIs—payment success, failed-payment recovery, conversion, chargebacks, revenue leakage, and more.
- Build and maintain robust SSOT data models in Snowflake/DBT and intuitive dashboards that keep stakeholders focused on what matters most.
- Translate insights into strategic narratives for leaders across Product, Engineering, Legal, Compliance, and Operations—driving decisions that balance growth and risk.
- Design and evaluate A/B tests on checkout UX, fraud flags, and risk workflows; surface actionable recommendations rooted in statistical rigor.
- Partner with engineers and external vendors to instrument new payment features, ensure pristine event tracking, and automate reporting that scales with our business.
Other
- 6–8 years’ analytics experience in payments, fraud, identity, or closely related domains
- Exceptional written and verbal communication—able to craft compelling stories for audiences from ICs to C-suite
- Comfort thriving in fast-moving, ambiguous environments; you act like an owner and deliver results with perseverance
- Marketplace, e-commerce, or card-not-present (CNP) payments experience, especially at scale
- Flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
