GE Aerospace Digital Workplace team needs to enable the development and deployment of key productivity and enablement tools across the organization in a seamless, contemporary, and modern way. The role will analyze endpoint data, identify trends in IT performance, user sentiment, and system inefficiencies, and provide actionable insights to enhance productivity and reduce downtime, impacting 70,000+ users.
Requirements
- Professional experience in the Data and Analytics domain
- Professional experience in Digital Workplace Technology
- Experience using SQL to extract, manipulate, and correlate data sets
- Hands on experience applying data modeling and fundamental core database concepts
- Awareness or experience coding with scripting languages (R, Python, JavaScript) to do data manipulation, data analysis, and reporting is a plus
- Experience with statistical methods, machine learning basics, and predictive analytics applied to IT/DEX data
- Experience with integration tools like APIs, Splunk, or ServiceNow for enhanced DEX workflows
Responsibilities
- Collect, process, and analyze data from our DEX platform to monitor digital employee experience metrics, such as application performance, device health, and user engagement.
- Develop and maintain dashboards, reports, and visualizations to highlight key insights on IT issues, employee sentiment, and potential bottlenecks in the digital ecosystem.
- Identify patterns and anomalies in DEX data to recommend proactive solutions for improving system reliability, security, and user satisfaction.
- Collaborate with IT operations, support teams, and business units to translate data findings into actionable strategies, such as automation scripts or process optimizations.
- Perform advanced statistical analysis and predictive modeling to forecast DEX trends and support capacity planning.
- Ensure data integrity and compliance with privacy standards while integrating DEX data with other enterprise systems (e.g., via APIs or ETL processes).
- Stay updated on DEX features, contributing to tool evaluations, upgrades, and best practices implementation.
Other
- Bachelor’s degree from accredited university or college with minimum of 2 years of professional experience OR Associates degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 7 years of professional experience
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
- Mentor junior team members and conduct training sessions on DEX analytics tools and methodologies.
- Communicate effectively both within immediate team, horizontal partners, and GE Aerospace leadership
- Proactively identifies and removes obstacles or barriers on behalf of the team
