CVS Health is looking to enhance member experience and improve call center efficiency through the development and maintenance of a Conversational AI suite of products.
Requirements
- Strong Python and SQL skills
- Expertise in advanced analytics tools and languages to analyze large data sets from multiple data sources
- Expertise in innovating and implementing novel machine learning techniques
- 3+ years of experience with natural language processing - classification (sequence/token), information retrieval (dense/sparse search), and regex
- 3+ years of experience building and evaluating data products with LLMs, prompt engineering, and language models
- Familiarity navigating GCP, including tools like BigQuery, BigTable, and Dataproc
- Experience in documenting code effectively and proficient use of GitHub
Responsibilities
- Leads developing and maintaining the core code base for our Conversation AI suite of products
- Responsibility for particular use-case features that enhance the main functionalities
- Evaluate the solution impact on technical and business metrics
- Major focus will include development of advance AI solutions, including data curation and prompt engineering
- Building trust with business partners and other data science teams to consult on the use of the products
Other
- Superior ability to communicate technical ideas and results to non-technical clients in written and verbal form
- Experience working on product operating model
- Comprehensive knowledge of the health care industry, products, systems, business strategies and products
- M.Sc. or equivalent work experience in Mathematics, Statistics, Computer Science, Economics, Physics, Engineering, or related discipline.
- Full time
