The Human Resource Analytics team at Citizens Bank is looking to lead the organization’s understanding of workforce insights and organizational health by uncovering holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency.
Requirements
- Expertise in qualitative and quantitative research methodology, data management, data visualization and storytelling.
- Proficient in data querying languages (e.g., SQL), database management systems, and employee listening platforms (e.g., Perceptyx, Glint)
- Applied statistics or experimentation (A/B testing) and psychometric principles (e.g., regression analysis, factor analysis), as well as research design
- Proficient in scripting languages (e.g., R or Python), and other advanced analytical tools (e.g., Sagemaker, Tableau, PowerBI, Quicksight, Visier, Alteryx)
- Hands on experience with machine learning techniques and exposure to LLM for text analysis and natural language processing applications
- Highly proficient in Excel and PowerPoint
- Experience with AWS Cloud suite, Snowflake, Oracle HCM, Service Now
Responsibilities
- Synthesize business goals and strategy with HR, productivity, and market data to build integrated, tangible recommendations on talent and culture topics to drive individual and organizational outcomes; employ consultative and analytical techniques to make recommendations, moving from the “so what” and “now what,” to drive impact across Citizens’.
- Consult with business clients on workplace insights including diagnoses, research design, hypothesis testing, advances analyses, visualization, and presentation.
- Translate complex analyses for executive audiences and develop visualizations to help people understand findings and insights
- Design and consult on talent assessment methodologies, both internal and third party
- Apply best practices for artificial intelligence and machine learning
- Project manage key initiatives that drive efficiency and value; assist with change management efforts to scale HR analytics solutions across the enterprise.
- Assist in development, execution, and evaluation of client OKRs, human capital KPIs and other measurement strategies to enable business results.
Other
- Deep expertise (PhD, Masters, or equivalent expertise) in a field that uses research to understand and influence human behavior (e.g., Industrial/Organizational Psychology, Organizational Behavior, Behavioral Economics, Social/Personality Psychology, etc.)
- 8+ years of client-facing People Analytics, Workforce Strategy, Business Intelligence, or Human Capital Consulting experience, working in/with complex organizations, or combination of education and experience
- Demonstrated experience leading large-scale HR or analytics programs in a matrixed environment
- Ability to handle multiple projects while meeting deadlines and documenting progress towards those deadlines
- Strong decision-making skills; stellar interpersonal, influencing, relationship building, and collaboration skills
