Chamberlain Group (CG) is looking to solve the problem of driving incredible user experiences across their smart access ecosystem and myQ platform, which engages millions of users daily, by enhancing their product discovery and delivery through human-centered design.
Requirements
- Portfolio of work that showcases design process, skillsets, and past-projects
- Knowledge of best-practices in UX research and usability testing
- Proficiency with industry-standard design, wireframing, prototyping, documentation, and presentation tools (Figma, Adobe Creative Suite, Overflow, Zeplin, Keynote, PowerPoint, Excel, Word, Jira, Confluence, Teams, Slack).
- Portfolio of work that showcases design process and demonstrates involvement with multiple successful product launches
- UX work on native mobile apps or IoT digital experiences
- Ability to lead product teams through UX process including discovery research, journey-mapping, product testing, and usability testing
- Track forward-thinking insights on the latest design trends and industry best-practices
Responsibilities
- Work across Chamberlain Group’s smart access ecosystem of products and directly on our myQ platform that engages millions of users daily
- Sit within the newly created Experience Design team consisting of Product Designers, Industrial Designers and Researchers and support design activities that will drive incredible experiences
- Work with a cross-functional team (and across multiple scrum teams) to support continuous product discovery and delivery with multiple UI/UX design activities including research, iterative prototyping, and design documentation
- Develop deep customer knowledge and empathy to drive user experience design efforts and leverage customer insights, data, and trends to make sound design decisions
- Work with product owners and research team to test concepts with target users and drive successful research
- Support user-story development and translate actionable insights to the product teams
- Drive the human-centered design process and apply it to key business initiatives
Other
- Minimum of four (4) years of job-related experience with a Bachelor's degree strongly preferred; or minimum of six (6) years of job-related experience without a Bachelor's degree
- Bachelor's Degree in Design, Graphic Design, Human-Computer Interaction, or related field plus 4+years of experience in User Experience or UI Design
- 2 additional years of experience in lieu of degree
- Ability to travel up to 15% - Internationally and Domestically
- Protect Chamberlain Group’s reputation by keeping information confidential.
