CarMax is looking to design and develop training solutions that support the strategic direction of Retail Operations Learning & Development, aiming to improve performance and drive operational excellence through effective learning experiences.
Requirements
- Adobe Suite: Captivate, Photoshop, Acrobat, Premiere Pro
- Articulate Suite: Storyline and Rise
- Vyond: Animation software
- Final Cut Pro or similar video editing tools
- Microsoft Office Suite: PowerPoint, Word, Excel, Outlook, Teams
- The ability to leverage technology to solve complex learning, development or skills opportunities.
Responsibilities
- Lead the design and development of training solutions that support the direction of the Retail Operations Learning & Development strategic plan.
- Provide tactical solutions that deliver measurable results.
- Design, maintain, and execute detailed project plans that provide clear visibility into timelines, milestones, and deliverables.
- Support the deployment of learning programs through the company’s Learning Management System (LMS), ensuring seamless delivery, accessibility, and tracking.
- Leverage analytics to measure training effectiveness and continuously improve learning outcomes.
- Integrate content from multiple sources—including other developers, business partners, and existing assets—into cohesive learning journeys.
- Design and code the lessons using advanced eLearning tools and instructional applications.
Other
- Collaborate with stakeholders across Retail Stores, the Customer Experience Center (CEC), and subject matter experts (SMEs) to assess learning and communication needs.
- Serve as a thought leader in instructional design and content development.
- Apply adult learning principles and creative design strategies to build engaging, effective learning experiences—both digital and instructor-led—that support associate development and business transformation.
- Ensure alignment with broader deployment strategies and proactively manage risks, dependencies, and stakeholder expectations.
- Act as a strategic consultant to business leaders, helping them identify performance gaps and learning opportunities.
- Provide guidance on training technologies, deployment models, and change enablement tactics that support associate readiness and operational excellence.
- Strong planning and execution capabilities to manage multiple projects simultaneously along with advanced time management skills to meet deadlines and maintain quality standards.
- Ability to collaborate effectively with stakeholders and SMEs including the ability to influence up to Managers, Sr. Managers and above.
