Uniphore is seeking to drive business outcomes and enable large global deployments by infusing AI into every part of the enterprise that impacts the customer, and is looking for a Senior Director of Engineering to lead the architecture and delivery of AI-driven products powered by Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG)
Requirements
- 12+ years of engineering experience with progressive leadership responsibilities
- 5+ years of experience leading multi-team engineering organizations at the Senior Director or equivalent level
- Proven success delivering AI/ML-driven products, LLM-based systems, and scalable RAG pipelines in production
- Deep understanding of LLM fine-tuning, retrieval pipelines (vector search, embeddings), model optimization, and latency/performance tradeoffs
- Experience integrating LLM and RAG systems into enterprise SaaS or customer-facing applications
- Expertise in modern software architecture, cloud-native platforms (AWS/GCP/Azure), and CI/CD
- Experience building and scaling globally distributed engineering teams
Responsibilities
- Lead and inspire multiple engineering teams building Uniphore’s next-gen conversational AI platforms and products
- Drive the architecture, implementation, and optimization of systems leveraging LLMs and Retrieval-Augmented Generation (RAG) frameworks to enhance conversational intelligence and accuracy
- Build scalable architectures that support LLM fine-tuning, inference, prompt engineering, and RAG pipelines in production environments
- Own end-to-end software delivery: planning, execution, release, quality, and operational excellence
- Hire, mentor, and develop engineering leaders and ICs across a distributed team
- Collaborate with executive leadership on long-term product and technology strategy, particularly in leveraging emerging AI technologies
- Partner with Product, Data Science, and Design to define and execute product roadmap aligned with business goals and customer needs
Other
- 12+ years of engineering experience with progressive leadership responsibilities
- 5+ years of experience leading multi-team engineering organizations at the Senior Director or equivalent level
- Exceptional leadership, communication, and cross-functional collaboration skills
- Passion for building transformational AI products that deliver human-centric experiences
- Experience building and scaling globally distributed engineering teams
