Samsung Electronics America is looking to solve the problem of driving business success in the U.S. region through a strong product roadmap and pipeline to support ambitious growth objectives in the Mobile Enhancements (ME) product management portfolio.
Requirements
- Prior experience developing and managing mobile product and support strategies required
- Prior experience managing product launches and product marketing required
- Prior experience in a telecommunications environment required
- Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials
- Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment
- Must have demonstrated project and program management skills
- Ability to identify service and support risks and associated solutions within wireless product technologies
Responsibilities
- Lead the development of the Services enablement plan for Mobile that drives mobile growth strategies of upgrades, new customer acquisition, product attachment across all Mobile categories, and customer loyalty/retention through enhancement of end-user customer experience.
- Development and ownership for Samsung ME Product Management strategy for the US market with respect to wrist wearables, true wireless and accessories for all segments and channels
- Drive alignment between SEA & Samsung HQ in Korea on product, service, experience, and partnership roadmap planning
- Collaborate cross-functionally with other teams to identify capabilities gaps, drive process improvement, and share of industry and global best practices
- Work with internal CE (Consumer Electronics), CS (Care) and Mobile divisions to identify and create a seamless experience across all Samsung products and services with strategic customers that involve product integration.
- Execute marketing programs, program management, and post-program evaluation. Understand and analyze data to evaluate aggregate and individual marketing programs - such as ROI, sales lift, etc.
- Utilize multiple POS and Syndicated data sources to develop a deep understanding of the retail and online sales environment leveraging multiple shopper data sources to gain strong understanding of the Mobile New Computing shopper
Other
- Minimum 16+ years tenure building a winning U.S. strategy and operations in consumer technology
- Bachelor’s degree and 14+ years of relevant experience (preferred)
- Prior experience leading a sales, services, or product team required
- Ability to work with sales teams to understand customer strategies, new technology, and service rollouts and identify/execute on partnership opportunities with strategic customers
- Must be able to provide strategic direction on product design in a manner consistent with product visions and business objectives
