The Home Depot's Home Services digital experience needs to be shaped and executed, integrating digital and in-person touchpoints to coordinate customers, associates, and service providers throughout the service journey. This involves navigating complexity and ambiguity to transform business challenges into a strategic product roadmap that drives growth.
Requirements
- Product & User-Centered Design: Expertise in building digital products and a deep understanding of user-centered design principles and journey mapping.
- Data-Driven Growth: Highly proficient in using data analytics, A/B testing, and traffic analysis to optimize user experience and drive growth.
- Technical Acumen: Strong knowledge of the software development lifecycle (Agile/Scrum), system architecture (APIs, cloud computing), and the ability to act as a "technical translator" between teams.
- Application of AI/ML & Emerging Technologies: Strategic understanding of how to apply AI and Machine Learning.
- Working knowledge of Microsoft Office Suite, Tableau, presentation software (e.g., Microsoft PowerPoint), and analytical/statistics software (e.g., SPSS, SAS, R, Stata).
- Deep expertise in e-commerce or services-based platforms.
- Ability to draw accurate conclusions from financial documentation.
Responsibilities
- Shape and execute the vision and roadmap for the Home Services digital experience, optimizing the full customer, associate, and service provider experience.
- Use journey mapping and competitive benchmarks to identify pain points.
- Prioritize, sequence and execute high-ROI solution roadmap that drives growth.
- Continuously analyze and optimize customer, associate and service provider behaviors to drive growth.
- Monitor emerging trends, technology, consumer and industry patterns.
- Building digital products and a deep understanding of user-centered design principles and journey mapping.
- Using data analytics, A/B testing, and traffic analysis to optimize user experience and drive growth.
Other
- Lead, teach, coach and train direct and indirect reports
- Strategic & Innovative Thought Leader: Thinks end-to-end and innovates for growth.
- Results-Oriented: Drives results through cross-functional planning and alignment.
- Adaptable Leader: Leads effectively through ambiguity and evolution.
- Strategic Communicator & Organizational Savvy: Facilitates complex discussions and decision making with well-organized presentations and journey maps consumable for different audiences.
- Strong leadership with a proven track record of building and scaling high-performing teams with diverse thinking.
- Strong business acumen with a solid grasp of business case development and ROI analysis.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Demonstrated project management skills.
- Excellent written and verbal communication skills.
- 10+ years of leadership experience in product and design.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Typically requires overnight travel less than 10% of the time.
