ServiceNow is looking to solve customer business challenges by bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements, and to evolve from traditional solution consulting to an AI-native operating model.
Requirements
- 12+ years in technical consulting, solution engineering, or customer-facing technical leadership role
- 3+ years of experience as a second-line leader or equivalent, managing multiple teams and/or managers.
- Proven track record of building and scaling technical organizations of 20+ individuals
- Deep understanding of AI, ML, integration and emerging technologies with ability to engage credibly with technical teams
- Experience driving organizational strategy and transformation in a technology company
- Strong background in enterprise software sales cycle and technical evaluation process
- Demonstrated success in cross-functional leadership and influencing without direct authority
Responsibilities
- Define and execute the overall strategy and direction for AI Foundry by ensuring the teams stays ahead of technology and market trends and evolve sales motion based on lessons learned.
- Ensure consistent delivery of exceptional customer experience in partnership with product, engineering, customer excellence group, and global SC team.
- Establish best practices and scale for future AI Foundry engagements in relations to the entire portfolio of company-led AI initiatives
- Work with Major Area leaders and other stakeholders to increase engagement opportunities across Americas.
- Lead organizational transformation initiatives to evolve from traditional solution consulting to an AI-native operating model
- Build and mentor a team of first-line managers, developing their leadership capabilities and ensuring consistent excellence across all teams.
- Establish organizational KPIs, operational excellence frameworks, and scalable processes that drive efficiency and impact
Other
- Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends.
- Inspire – ability to influence, engage and motivate others, manage geographically dispersed teams. Create a culture of innovation, collaboration, and continuous learning.
- Collaboration & Communication – Proven ability to work across functions, clarity in explaining ideas with different levels of stakeholders.
- Change Agility – Thrives in ambiguity and fast iteration. Ability to rapidly learn new skills and behaviors. Result driven.
- Track record of developing and implementing scalable processes and operational excellence
