Genesys Architecture and Intelligent Workload Distribution (IWD) system design, configuration, and management to ensure scalable, high-availability, and secure operations, with a focus on routing, reporting, and integration.
Requirements
- Deep understanding of Genesys system architecture On-Prem
- Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
- Experience in environment sizing, network design, and failover strategies
- Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension
- Experience with policy management and version control of rules
- Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years
- JavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5+ years
Responsibilities
- Design of scalable, high-availability, and secure Genesys environments
- Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server
- Configuration of IWD positions, workbins, and workload types
- End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactions
- Design and implementation of routing rules using the IWD Rules Engine
- Development of routing strategies using Genesys Composer or Architect
- Integration of mailboxes via Microsoft Graph API for email ingestion
Other
- 3-5+ years for the overall Genesys administration/IWD support experience
- Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs 3-5+ years
- GC Assistance: We support immediate Green Card processing, if required.
