Ochsner Health is looking for an IT professional to ensure the stability, integrity, and efficient operation of their information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
Requirements
- Proficiency working with databases, on-line solutions and programming languages.
- Analytical skills and ability to use logical thought processes in order to formulate solutions to problems.
- Provides Level III Network Server and Infrastructure Support and coordinates and schedules activities with PC Support staff.
- Develops and promotes the use of standards, policies and procedures governing use and management of technology systems.
- Participates in training, professional development and quality improvement activities.
- 10 years of information technology experience
- 8 years of information technology experience with an associate’s degree
- 6 years of information technology experience with a bachelor’s degree
- 4 years of information technology experience with a master’s degree
Responsibilities
- monitors, maintains, supports, and optimizes all networked software and associated operating systems.
- identifies, communicates, and resolves issues to maximize the benefit of information technology systems.
- participates in technical research and development to continue innovation within the infrastructure.
- ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
- oversees architecture and engineering management processes within infrastructure and operations.
- provides level three support for both infrastructure administration and technical support, in restoring service and resolving incidents, and in IT service performance and capacity management.
- assists project teams with technical issues in the initiation and planning phases of our standard project management methodology and participates in projects focused on smoothing the transition from development staff to production staff by performing operations activities within the project life-cycle.
Other
- High school diploma or equivalent.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Ability to work under stressful situations with frequent interruptions and frequent changes in priorities and ensure that communications with users, information systems staff, and vendors continue to be objective and professional at all times.
- Strong interpersonal skills.
- Ability to move through the hospital and off campus sites, travel out of town occasionally, and work flexible scheduling such as working nights, weekends, extended shifts, etc.
