The credit union is looking to innovate and enhance its digital banking offerings to meet strategic, financial, and member experience goals, ensuring it remains competitive in the digital banking landscape and meets consumer expectations.
Requirements
- 8 years - FinTech, e-commerce, product/channel management, product development, delivery of online, mobile or consumer-facing banking technologies or related - Minimum
- 4 years - People Management - Minimum
- 12 years - FinTech, e-commerce, product/channel management, product development, delivery of online, mobile or consumer-facing banking technologies. Managing consumer-facing applications, e-commerce platforms, digital products including people management
Responsibilities
- developing and implementing digital banking innovations and enhancements
- development and implementation of a vision and roadmap for the evolution of digital banking account opening, onboarding, engagement and self-service through digital channels
- development, design, implementation, troubleshooting and training of new functionality or changes
- Increase adoption of online and mobile banking and increase conversion rates for membership and product openings via digital banking channels
- agile planning and communications with internal stakeholders
- Track and report against goals and objectives (Key Performance Indicators) to the organization.
- Manage development and design partners or agencies and partner with internal teams
Other
- Bachelors Degree - Marketing, Business, E-Commerce, Technical Discipline or Related - Minimum
- Graduate Degree - Marketing, Business, E-Commerce, Technical Discipline or Related - Preferred
- Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act.
- Ensures compliance with all applicable state and federal laws, company procedures and policies.
- Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
