Schwab is looking to introduce Generative AI (GenAI) to its clients and transform how it serves them, aiming to enhance experiences and drive value across the organization. The challenge is to design user experiences that build client confidence and trust in these new AI applications, considering a diverse client base with varying technological sophistication.
Requirements
- At least 7 years of UX experience
- At least 5 years leading UX projects
- At least 3 years of experience working directly with engineers
- At least 3 years of experience working directly with leadership and decision-makers
- At least 3 years experience with ADA compliance
- Understanding of generative AI technology, architecture, and terminology
- Demonstrable experience using/building generative AI solutions
Responsibilities
- Design for specific users and experiences while keeping in mind the holistic client experience as our GenAI offerings grow to reach more customers
- Collaborate closely with product and cross-functional partners to translate business and customer needs into an intuitive, welcoming, and impactful user experience
- Brainstorm, whiteboard, and creatively problem solve with cross-functional partners to develop innovative solutions to the brand-new challenges that GenAI poses
- Champion the user and adapt our plans and priorities in kind, following human-centered design principles and responding to data-driven insights
- Work closely with partners to ensure ADA compliance as well as build with broad accessibility in mind
- Translate complex and fledgling ideas into understandable concepts that respect constraints and evolve with the business and user needs
- Participate in model validation to ensure we maintain a rigorous standard of user experience
Other
- A portfolio demonstrating user empathy and innovative solutions
- Outstanding visual, verbal, and written communication skills with demonstrated ability to communicate effectively with all levels of the organization
- Familiarity with financial services and the regulations that apply to the industry
- Strong business influence and storytelling
- Ability to distill strategy, analytics, and varied sets of input to drive decisions across stakeholder communities
