ServiceNow is looking for a design leader to help imagine the future of their customer and partner experiences, leading with a nimble and strategic mindset while solving complex problems at enterprise scale.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 4+ years of experience managing people and/or leading design teams
- 9+ years of experience in Product Design and/or Interaction Design field
- Excellent teamwork, communication, and technical problem-solving skills to contribute to a multi-functional and multi-disciplined team
- An inspiring portfolio demonstrating the ability to lead teams and distill complex problems into elegant, holistic solutions based on human-centered design and research data
- Experience in leading teams who are developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
- Experience participating in the complete product development lifecycle of web and/or software applications.
Responsibilities
- Oversee a portfolio of products, while acting as a mentor and manager to Designers
- Work closely with Business, Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
- Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
- Bring an AI-native mindset to the design process, bringing speed and efficiency to continuously improve and modernize ways of working, within design and with partner teams
- Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
- Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Other
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
- Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
- ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
