ServiceNow is looking for a design leader to help imagine the future of their product experiences, leading with a nimble and strategic mindset while solving complex problems at enterprise scale.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 4+ years of experience managing people and/or leading design teams
- 9+ years of experience in Product Design and/or Interaction Design field
- Excellent teamwork, communication, and technical problem-solving skills to contribute to a multi-functional and multi-disciplined team
- An inspiring portfolio demonstrating the ability to lead teams and distill complex problems into elegant, holistic solutions based on human-centered design and research data
- Experience in leading teams who are developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
- Experience participating in the complete product development lifecycle of web and/or software applications.
Responsibilities
- Oversee a portfolio of products, while acting as a mentor and manager to Designers
- Work closely with Business, Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
- Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
- Bring an AI-native mindset to the design process, bringing speed and efficiency to continuously improve and modernize ways of working, within design and with partner teams
- Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
- Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Other
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
- Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
- Experience leading user experience design teams in a software-first setting (start-up, agency or enterprise)
