Rakuten International is seeking a Senior Product Design Manager to lead a high-performing team of growth designers supporting the Acquisition, Search, Discovery, and Retention initiatives, to attract new users, engage existing ones, and aid them in their product and store discovery.
Requirements
- Proven track record of advocating for user needs while balancing business priorities.
- Strong experience in concept development and visual storytelling—from storyboards to user flows to prototypes across various fidelities.
- Keen attention to detail, with a solid foundation in interaction design and visual design principles.
- Experience leading design research efforts, including competitive analysis, user interviews, and synthesis.
- Comfortable communicating design strategies and rationale across a range of audiences, including executive leadership and the C-suite.
- Strong skills in project management, prioritization, and collaboration in a cross-functional environment.
- Proficiency in modern design tools (e.g., Figma, Adobe Creative Suite, etc.)
Responsibilities
- Craft the vision, strategy, and roadmap for the squads, in close collaboration with your cross-functional leaders, aligning business objectives with member-centered problems.
- Lead and mentor a team of 4 product designers across multiple squads.
- Drive design direction and uphold quality: guide the overall design direction, ensuring quality without compromising speed.
- Foster healthy relationships across Design, Product, Engineering, and Growth Marketing, maintaining collaboration across teams that work on overlapping experiences.
- Lead and participate in the design process from concept through delivery, facilitating design critiques, whiteboarding sessions, and workshops to fuel innovation.
- Support hiring and team growth, providing feedback and insights on performance, team dynamics, and career progression.
- Champion a human-centered design culture across the organization, emphasizing collaboration, empathy, and craft.
Other
- Education: Bachelor’s degree or equivalent in a relevant design field such as Product Design, UX, or Interaction Design.
- Experience: 10+ years of experience in product design, including at least 3 years managing design teams.
- Portfolio: Strong portfolio that showcases a breadth of product design work, delivered to market, reflecting strong understanding of the user-centered design process, as well as leadership challenges.
- Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
- Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
