At Ford, the business problem is to establish a world-class operating rhythm and performance culture by transforming product data into high-impact narratives that drive strategic direction, and to bridge the gap between data, engineering, and product leadership to provide visibility needed to scale connected vehicle experiences and maximize customer lifetime value.
Requirements
- Expertise in separating signal from noise in complex datasets and building compelling narratives for executive leadership
- 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker)
- Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough
- Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value
- Strong analytical, problem-solving, and communication skills
- Ability to influence and collaborate effectively with stakeholders at all levels
- Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience
Responsibilities
- Support business planning with data-driven input and performance forecasts
- Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews, BURs, and Product Days)
- Synthesize complex performance data to generate clear, actionable insights on user behavior and product value
- Own the end-to-end process for analyzing the impact of newly launched features against KPIs
- Establish and govern the single source of truth for key indicators (e.g. MAU, engagement, LTV)
- Oversee the management and optimization of the product analytics tech stack (e.g., Amplitude)
- Identify and flag gaps in data instrumentation or quality, collaborating with data teams to address needs
Other
- Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience
- Master's degree preferred
- 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment
- Possesses the executive presence to hold the organization accountable for results and the interpersonal skills to be seen as a trusted partner by Product Managers
- Visa sponsorship is not available for this position
