SRCTec, LLC is seeking a Senior Manager, Product Support Engineering to lead a team responsible for providing technical expertise, on-site support, documentation, and training to customers, ensuring the sustainment of current and future products.
Requirements
- Proficiency with Microsoft Office products, plus familiarity with software tools for labor management, timecard charging, and similar functional management activities
Responsibilities
- guiding technical expertise, on-site support, documentation, and training for customers
- shaping service strategies
- interpreting customer requirements
- advancing team capabilities to support current and future sustainment needs
- apply subject matter expertise to the creation of technical documentation and training
- influence the supportability of new product designs
- Oversee operations of PSEs plus out-sourced field service representatives to provide excellent on-site service, troubleshooting, and training to customers
Other
- This is an experienced management position leading a team of 15+ Product Support Engineers
- Perform functional management tasks including staffing modeling, performance appraisals, budget creation and management, hiring, and similar tasks
- Interpret, define, and negotiate customer SOW/PWS, translate requirements into team actions and initiatives, propose alternate service options, and develop BOEs for field services-related scope
- Propose and develop plans and marketing strategies to expand SRCTec’s sustainment capabilities and offerings to meet current and future customers’ needs
- Deliver continual advancement of the technical development of each team member
- Directly relevant experience managing highly-trained and motivated SMEs in providing on-site services for customers in CONUS/OCONUS locations
- Proven record of collaborating across all levels and functions to create teamwork and achieve shared objectives across an exceptionally integrated organization
- Strong quality and customer focus with a track record of developing exceptional internal and external customer relationships and an advocacy for quality and voice of the customer
- Experience setting, modeling, and consistently enforcing company standards of professional conduct
- Strong organizational and written/verbal communication skills with the ability to effectively communicate in a clear and concise manner at all levels of the organization
- Capability to obtain a US DoD SECRET security clearance
- Military experience in a maintenance or operations field is a plus
- Experience providing contracted services or products to US military or governmental agencies from product delivery through sustainment
