Waystar is seeking a Senior Manager, Site Reliability Engineering (SRE) to lead a high-performing team responsible for the reliability, scalability, and performance of their critical systems and services.
Requirements
- Proven experience managing distributed systems at scale in cloud-native environments (AWS, GCP, Azure).
- Strong understanding of observability tools (e.g., Prometheus, Grafana, Datadog), CI/CD pipelines, and infrastructure-as-code.
- Experience with Python, Powershell, and other similar languages
- Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions.
- Experience with agile methodologies and DevOps practices.
- Experience with Kubernetes, service meshes, and microservices architecture.
- Familiarity with chaos engineering and resilience testing.
Responsibilities
- Lead and grow a team of SREs, fostering a culture of ownership, innovation, and accountability.
- Define and drive the SRE roadmap in alignment with business goals and engineering priorities.
- Own the availability, latency, performance, and capacity of services across production environments.
- Implement and evolve SRE best practices including SLIs/SLOs, error budgets, incident response, and postmortems.
- Drive automation of operational tasks and improve system observability.
- Lead major incident response efforts, ensuring timely resolution and clear communication.
- Establish and refine incident management processes, including root cause analysis and follow-up actions.
Other
- 8+ years of experience in software engineering, infrastructure, or SRE roles, with 3+ years in a leadership capacity.
- Excellent communication and stakeholder management skills.
- Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation.
- Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation.
- Competitive total rewards (base salary + bonus, if applicable)
