Capital One is seeking a Senior Manager, Technical Writer to create user-friendly content that enables successful onboarding and utilization of Databolt by customers, partners, and internal stakeholders, addressing challenges such as data publishing, data consumption, data governance, data security, and infrastructure management.
Requirements
- At least 10 years of experience writing technical documentation for software solutions
- At least 3 years of experience with Markdown and Git
- 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
- Experience writing technical documentation for data security software
- Skilled at transforming deeply technical content into clear, useful customer-focused materials
- Ability to collaborate with developers to translate their content into easily understood documentation
- Strong understanding of data management technologies and processes
Responsibilities
- Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
- Review documentation for consistency across processes through application of standards and style guides
- Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
- Create technical documentation for APIs, SDKs and integrations
- Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
- Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
- Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
Other
- Bachelor’s degree or military experience.
- At least 10 years of experience writing technical documentation for software solutions
- Ability to collaborate with cross-functional teams
- Ability to work in an Agile environment
- Capital One will not sponsor a new applicant for employment authorization for this position.
