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Schwab Wealth and Asset Management (WAM) Engineering is looking for a Senior Manager of Technology Operations to support the future growth of the Wealth and Advice Solutions (WAS) business, ensuring reliable systems for business growth and high availability Service Level Agreements for applications supporting high-net worth and ultra-high net worth retail investors.

Requirements

• 10+ years of experience in software development roles with a focus on reducing manual operational tasks through automation
• 10 + years of experience implementing software development engineering best practices as well as DevOps, CI/CD, Scrum, and Kanban
• Experience defining a strategic vision for improving production reliability and presenting the vision to senior leadership with frequent updates on status
• Experience collaborating with various roles across a Technology Organization (development, Network, Server, etc)
• Adherence to Risk and Compliance controls to minimize business risk
• Strategic Thinking - Analyzing an organization’s competitive position and developing a clear and compelling vision of what the organization needs for success in the future
• Software Release and Deployment - Managing the deployment of software updates while ensuring compliance with safety, security, and quality standards

Responsibilities

• develop a strategic vision for supporting 900+ advisors with efficient Technology Operations processes
• ensuring the team executes your vision by developing consistent and predictable monitoring frameworks (health checks, predictive modeling, Incident detection and Identification, etc)
• implement best practices
• provide reporting metrics to both Technology and Business stakeholders
• reducing manual operational tasks through automation
• implementing software development engineering best practices as well as DevOps, CI/CD, Scrum, and Kanban
• defining a strategic vision for improving production reliability and presenting the vision to senior leadership with frequent updates on status

Other

• Bachelor’s degree in computer science or related technology field
• 10+ years providing leadership to a team of technologists leading projects, developing technical strategy, and mentoring engineers
• Experience managing a 5 + million-dollar budget (Resources, Software licenses, etc)
• Master’s degree in computer science or related technology field
• Wealth Management and/or Financial Services industry experience