Schwab is looking to transform the finance industry by designing tools and experiences that enable users to achieve their financial goals. This role will focus on user experience research to understand user needs and impact how users do business with Schwab.
Requirements
- 10+ years of UX research experience
- Deliverables change on a project-by-project basis, but may include elements such as user interviews, task analyses, journey maps, personas, and usability testing
- Expertise in synthesizing research data
- Experience working in collaborative, geographically distributed software development environments on large, complex desktop web, mobile web, and mobile applications
- Proficiency with Mac OS X and/or Windows office productivity software; hands-on experience with some of following software would be helpful but can be trained: SharePoint and MS office suite, UserZoom/UserTesting, or Alida
- Advanced degree in applied psychology, experimental psychology, human factors psychology or engineering, human computer interaction, anthropology, sociology, or similar people-science-related discipline
- Experience with financial services, systems / design for internal users, and new product launches
Responsibilities
- Work with diverse stakeholders to develop research plans that include both foundational and iterative testing
- Conduct research, deploying a variety of methodologies
- Create or apply data-driven personas
- Deliver actionable recommendations
- Instill best practices for research, provide guidance on how to meet usability requirements, and deliver high-quality work on tight schedules
- Keep up to date with current UX research trends, tools and technology
- Serve as an evangelist for user research and the benefit it provides to our cleints
Other
- Set expectations with the project teams and prioritize activities
- Create and maintain research schedules
- Communicate status and agreements with project team
- Review work with UX managers, keep them updated on project status and escalate items appropriately
- Works well with all partners to deliver work
