Alkami is looking to streamline operations and improve customer experience by designing and implementing data pipelines, automation workflows, and integrations to remove friction from processes and enhance efficiency.
Requirements
- Strong expertise in data pipeline development (ETL/ELT) and workflow automation.
- Proficiency in Python, SQL, and scripting languages for data processing and automation.
- Hands-on experience with Workato, Google Apps Script, and API-driven automation.
- Deep knowledge of Customer Operations tools like JIRA, SupportLogic, Gainsight, and Smartsheets.
- Experience integrating and automating customer support and service workflows.
- Strong understanding of RESTful APIs, webhooks, and enterprise integration patterns.
- Ability to troubleshoot and optimize automation workflows to improve customer response times.
Responsibilities
- Automate and optimize customer support, success, and service workflows to improve responsiveness and accuracy.
- Build and maintain scalable ETL/ELT data pipelines for real-time access to critical customer data.
- Develop automation scripts using Python, SQL, and scripting languages to enhance reporting and workflows.
- Integrate customer operations tools (JIRA, SupportLogic, Gainsight, Xyleme, Smartsheet) to provide a unified customer view.
- Implement self-service automation for customers and internal teams using Workato, Google Apps Script, and Smartsheet API.
- Ensure data governance, security, and compliance across all automation and integration workflows.
- Proactively monitor and optimize automation systems to improve performance and reduce response times.
Other
- Minimum of 6 years of experience in data engineering, automation, or software development focused on customer workflows and automation.
- Customer-first mindset with a passion for removing friction and making it easier for customers to engage with Alkami.
- Experience working in customer success, fintech, or SaaS industries.
- Candidates must be eligible to work in the US for full-time employment.
- Ability to collaborate with Customer Success, Support, and Operations teams to identify automation opportunities and implement solutions.
