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The AI Administrator evaluates the ongoing performance of AI-powered tools, identifies improvements needed to enhance AI tools, and works with Product Managers and Business Owners to outline requirements and a plan for the work so it can be prioritized.

Requirements

• 1 year of Generative AI tools and methodologies, including models like GPT, BERT, and other transformer-based models.
• 1 plus years experience Microsoft excel proficiency
• Proven track record optimizing AI-powered chatbots, including enhancing conversational flows, automating tasks for operation efficiency, and improving user experience.
• Experience evaluating and enhancing chatbot performance using metrics like response relevance, engagement, and satisfaction.
• Strong skills in identifying bottlenecks in AI-powered workflows and finding innovative solutions to optimize them.
• Hands-on experience with Retrieval-Augmented Generation (RAG) techniques for combining generative and retrieval-based approaches in AI systems.
• Familiarity with Sentiment Analysis techniques to assess and interpret user inputs.

Responsibilities

• Regular monitoring, tuning, and troubleshooting of AI-powered tools to ensure optimal performance.
• Outline acceptance criteria and business value for features and/or user stories when support is required from technology developers.
• Keep up-to-date with the latest trends and research in AI, machine learning, and natural language processing (NLP).
• Proactively identify new tools, techniques, and strategies to enhance AI capabilities within the organization.
• Apply your problem-solving abilities and critical thinking skills to address challenges related to AI implementation and optimization.
• Work closely with product managers, data analysts, technology developers, quality engineers, and other stakeholders to optimize AI performance within our SaaS products.
• Proven track record improving and optimizing generative AI performance for search engines, including fine-tuning models for more accurate and relevant search results.

Other

• Represent Product and Technology while engaging with vendors and LPL stakeholders.
• Partner with Product Managers to drive improvements through each phase of the Product Management Lifecycle.
• Participate in project planning, sprint planning, demos, releases, and other Scrum-related meetings.
• Organize, communicate, & execute plans to deliver improved user experiences with our AI-powered tools.
• A degree in Computer Science Data Science, or a related field (or equivalent experience).