The company is looking to develop and implement a product strategy for its Engagement Data Management and Financial Compliance Recording product, which integrates and collects data from digital and voice communication platforms.
Requirements
- Experience in the software-as-a-service (SaaS) industry, with a focus on contact center or financial services software solutions
- Experience managing big data technology product roadmaps
- Experience with VoIP technology that is used in telephony and unified communication platforms
- Experience with AI and the use of LLMs
- Knowledge of Scrum/ Agile methodologies
- Experience with product development in a B2B environment
- Experience with cloud-based product offerings, specifically Verint Cloud
Responsibilities
- Define and manage the definition of product vision and strategy in collaboration with stakeholders
- Convert the vision to a product roadmap
- Write specifications, prioritize features, build consensus and coordinate product schedules
- Work closely with highly technical managers and engineering teams to fulfill the product backlog using Scrum/ Agile methodologies
- Create and lead others for mockups, wireframes or POCs
- Gather and incorporate product feedback into subsequent product releases
- Create formal product documentation such as feature sheets and user guides
Other
- Bachelors degree in Computer Science, Engineering, Information Systems, or other business-related degree, or equivalent work experience
- Minimum of 8+ years of experience in product management or product engineering
- Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams while managing multiple priorities and parallel projects
- Proven track record of successfully bringing complex software products or services to market
- Exceptional strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies
- Strong content creation and presentation skills, with experience presenting to internal and external audiences
- Demonstrated leadership abilities, including experience managing and mentoring product teams
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
