H&R Block is looking for a Senior Product Manager to translate strategy into tactical execution for complex digital products and programs, ensuring both technology and business changes are managed effectively while maintaining flawless day-to-day operations during transitions.
Requirements
- Expertise with technology delivery/software development methodologies (notably Agile, Lean, DevOps)
- Expertise with product planning tools (ADO, Aha, Atlassian)
Responsibilities
- Oversee the development, planning, and management of complex digital products and programs with broad scope, high impact, and long implementation time frames.
- Ensure both technology and business changes are managed effectively while maintaining flawless day-to-day operations during transitions.
- Facilitate continuous discovery, including frequent user research, to understand customer needs, balance desirability, viability, and feasibility, and drive alignment through reviews of discovery artifacts with cross-functional partners and leaders
- Deliver on time, on budget, and with superior quality, managing all aspects of product development and implementation, including business changes and technology conversions
- Lead product ceremonies for cross-functional product squads using modern SDLC best practices and methodologies, ensuring high performance and collaboration
- Develop and refine a product roadmap, drive a prioritized product backlog with high quality epics, user stories, and acceptance criteria
- Align product strategy with technical capabilities and constraints, encouraging the use of modern technology
Other
- Demonstrate a deep understanding of customer problems and articulate a compelling product vision, leading by example in problem-solving and customer-centric discovery practices
- Create an environment of psychological safety for innovation and foster a strong sense of ownership within the team
- Coordinate activities and report regularly to the product team and leadership; regularly conduct team retrospectives and drive resulting actions
- Develop problem statements and perform deep analysis to support client experience opportunities, ensuring accountability for both short- and long-term product results
- Design and execute A/B tests
- Use data to continuously evaluate and adapt strategies based on test results, focusing on delivering measurable outcomes
- Accountable for ensuring the quality of features delivered by the trio and achieving defined OKRs (Outcomes and Key Results)
- Foster strong collaboration with engineering, design, and business teams to ensure alignment and integration
- Engage in personal development to develop competencies in leadership and translating strategy into tactical execution
- 5+ years of experience in product management experience to include leading large products that involve significant business and technology change
- Experience leading teams in a matrix management environment with demonstrated record of establishing priorities and deadlines
- Experience developing and managing product budgets
- Knowledge of business case development including cost/benefit analysis, NPV, and current and future state assessment
- Advanced oral, written and interpersonal communication skills
- Strong presentation and facilitation skills necessary to communicate and influence a wide range of audiences
- Advanced ability to oversee tasks and delegate responsibilities to squad members or adjacent teams, while providing straightforward and effective feedback and communication
- Master of Business Administration
- Tax or financial industry background
- Formal product management certifications or training, or equivalent
