Grubhub is seeking to improve new user conversion, increase average order value, and reduce user churn, with a particular emphasis on first-time user experiences and high-growth campus and corporate segments.
Requirements
- 5+ years of product management experience, ideally in consumer-facing, marketplace, or e-commerce products.
- Demonstrated success owning and improving conversion funnels, onboarding experiences, or lifecycle flows.
- Strong user empathy and an instinct for identifying unmet user needs.
- Deep appreciation for UX and design craft, with a proven ability to collaborate closely with designers to deliver polished, intuitive experiences.
- Analytical mindset with experience using data, experimentation, and user research to inform decisions.
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
Responsibilities
- Own the New User Experience End-to-End
- Designing and optimizing the new user journey from paid and organic acquisition channels through in-app experiences.
- Improving landing experiences, onboarding flows, and early-stage decision-making moments that drive first-order conversion.
- Developing segmented and personalized experiences based on user signals, context, and intent to accelerate conversion and early retention.
- Defining success metrics, running experiments, and iterating quickly based on data and user feedback.
- Drive Marketplace Growth from Campus and Corporate Users
- Designing intuitive experiences that connect campus and corporate users to the broader Grubhub ecosystem.
Other
- This is a highly cross-functional role that requires deep user empathy, strong product intuition, and a passion for crafting seamless, intuitive, and differentiated consumer experiences.
- Partnering with Growth and Marketing to align acquisition intent with in-product experiences.
- Partnering with internal stakeholders across Campus, Corporate, and Growth teams to align product strategy with business priorities.
- Excellent communication skills and comfort influencing cross-functional partners.
- Our hybrid model requires 3 days a week in the office.
