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The Walt Disney Company Logo

Sr Product Manager, Conversational AI

The Walt Disney Company

$138,900 - $186,200
Jun 10, 2025
Santa Monica, CA, US
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Disney Direct to Consumer is seeking to expand and innovate its AI Virtual Assistants within the Self-Service Support Product team to deliver a best-in-class, AI-powered customer support experience.

Requirements

  • Strong understanding of data science principles and experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs) in a B2C setting
  • Experience with agile software development and scrum framework
  • Experience with developing AI voice assistants (nice-to-have)
  • Track record of running A/B tests and strong knowledge of experimentation best practices (nice-to-have)
  • Proven track record of delivering roadmaps and bringing AI products to global markets
  • Experience with customer support product or self-service solutions (nice-to-have)

Responsibilities

  • Owns and executes the strategy, roadmap, and feature prioritization to drive customer adoption of the Virtual Assistant through global growth and channel expansion
  • Research emerging AI technologies, conduct market analysis, and identify opportunities with internal and external partners to guide the long-term vision and strategy for Conversational AI
  • Conduct A/B testing, user research studies, and market research to inform product strategy and optimize customer interactions
  • Develop user stories and requirements, and author product artifacts to align scope and strategy across stakeholders
  • Collaborate with cross-functional teams (engineering, design, analytics, WFO, localization, and product) to ideate on innovative solutions that address both user and business problems and deliver product enhancements
  • Define, analyze and communicate key success metrics to leverage for roadmap development and prioritization

Other

  • Bachelor’s degree or equivalent practical experience
  • 5+ years of product management experience with at least 3+ years focused on AI/ML- based products, Virtual Assistants, or Conversational AI
  • Excellent communication skills with technical and non-technical team members of various levels
  • Strongly passionate about the opportunity to work for The Walt Disney Company (nice-to-have)