The EDX team is searching for a Senior Product Manager to lead the Order Intelligence work stream, utilizing cutting-edge AI to create predictive insights that turn potential problems into seamless experiences, ultimately improving the customer experience by anticipating and mitigating delivery issues before they impact the customer.
Requirements
- Proven AI Product Leadership: You have a track record of leading AI-driven initiatives where the core objective was using AI as a means to improve the customer experience (CX)
- Technical Product Ownership: Experience in owning and building backend systems and leveraging AI/ML to automate complex processes end-to-end
- Cross-Functional Mastery: You have successfully led large, cross-functional initiatives involving numerous dependent teams (engineering, data science, operations, etc)
- Supply Chain Acumen: A solid understanding of the complexities of supply chain and logistics is highly desirable, allowing you to quickly grasp the nuances of our delivery network
- Experience working as a Product Manager in a modern software development based enterprise environment
- Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
- Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
Responsibilities
- Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
- Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
- Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
- Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
- Formulates, tests and refines assumptions and hypotheses through user research and testing
- Documents, reviews and ensures that all quality and change control standards are met
- Creates, prioritizes and accepts user stories; incorporate them into release planning
Other
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Typically requires overnight travel less than 10% of the time
- Must have a bachelor's degree program or equivalent degree in a field of study related to the job
- 3-6 years of relevant work experience
