The current renting process is inconvenient for residents, involving chores like setting up utilities, buying renters insurance, and handling pest control. Second Nature aims to solve this by providing a Resident Experience Platform that makes resident onboarding, services, and ancillary revenue effortless for property managers, creating a triple win for residents, investors, and managers.
Requirements
- 7+ years experience in product management
- Experience leading new product development in ambiguous '0-1' environments where rapid prototyping & iteration were essential.
- Excellent analytical and problem-solving skills, with the ability to interpret and translate data and AI-driven insights into actionable strategies.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including AI and data science specialists.
- Experience with data analysis tools and software.
- Comfortable creating pricing strategies with strong rationale.
- Experience with AI-driven personalized pricing strategies.
Responsibilities
- Define and articulate the product vision and roadmap for the RBP and how it fits into pre and post onboarding journey phases.
- Conduct market research and competitive analysis, identifying opportunities for new product innovation within the RBP space.
- Develop a deep understanding of property manager, resident needs and preferences to identify patterns and trends.
- Lead the end-to-end product lifecycle for the RBP, prioritizing features that enhance resident experience and drive business outcomes.
- Collaborate with engineering, product and data teams to develop and implement features, such as personalized recommendations and dynamic pricing.
- Manage the product backlog, ensuring alignment with strategic goals, property manager goals and resident needs.
- Conduct A/B testing and other experiments to optimize pricing, features, and messaging, leveraging AI to personalize the testing process.
Other
- We’re seeking a forward-thinking Senior Product Manager to lead the evolution of our Resident Benefits Package (RBP), with a strong focus on enhancing property manager and resident value and profitability.
- This role requires a blend of product management expertise, resident-centric thinking, and a passion for personalizing experiences.
- Collaborate with property management teams to ensure alignment on RBP strategies.
- Communicate product updates and changes, including AI-powered features, to internal and external stakeholders.
- Provide training and support to property management teams on the RBP, including how to leverage AI-driven insights.
- Gather and incorporate feedback from residents and property managers, leveraging AI-powered sentiment analysis to identify key themes.
- Partner with engineering, design, data science, & business teams to prototype and validate solutions.
- If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
- Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
- Have a quiet, professional, distraction-free environment in which to complete your work
- Have access to your own reliable high-speed internet connection
- Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
- Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.
