Ford Motor Company is undergoing a significant business transformation in a changing digital world and is looking to revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. The Vehicle Care organization is driving the transformation of Ford's service experience by reducing downtime, increasing transparency, and powering data-driven solutions for dealers globally. The Senior Digital Product Manager will lead the development of platforms and tools to help dealers diagnose, repair, and communicate faster, turning service from reactive to predictive.
Requirements
- Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting.
- Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products. The ideal candidate will have a strong understanding of the hardware and software systems required to bring consumer products to market in these sectors.
- Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills.
- Strong data analysis skills.
- Familiarity with Agile Software Methodologies.
- Embedded software expertise.
- Experience using Figma for collaborative design workflows, including version control and feedback integration.
Responsibilities
- Define the product strategy, roadmap and success metrics for critical experiences leveraged by thousands of Ford dealerships and service advisors every day.
- Collaborate with engineering, design, data science and business stakeholders across the globe to deliver products that directly improve dealer efficiency, and Ford’s brand promise of caring for customer’s time.
- Define the strategic vision and roadmap for dealer facing products that enable faster diagnostics, transparent repair status and proactive service experiences.
- Translate dealer and customer needs into actionable product requirements, leading the delivery of high impact tools and platforms that track unified case management, performance metrics and SLA adherence.
- Drive experimentation, learning and continuous improvement through data driven decision making and cross functional alignment.
- Balance near term operational needs with long term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem.
- Represent vehicle care service in executive and cross organizational reviews, influencing priorities and investment decisions.
Other
- Bachelor's degree required.
- 5-7+ years of product management experience in the technology industry.
- A deep passion for your customers, their needs, and for building/shipping products to meet these needs.
- Successful product launch experience in a matrix organization and demonstrated ability to manage multiple products in production and their backlogs.
- Strong leadership and communication skills to manage stakeholders across the organization, including strong documentation skills.
