Box needs to provide best-in-class support for its developers, administrators, and end users by troubleshooting and supporting them to optimize their use of Box.
Requirements
- You can write code in at least one language to gather data from web services and use it for your own purposes.
- You understand web services, including transport protocols (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST), with experience using Postman and Enterprise Event Management software being a plus.
- You are technically savvy with a curiosity for how software works and passion for innovation.
- You desire to become a troubleshooting guru, specializing in API- or integration-related product features
Responsibilities
- troubleshooting and supporting them to optimize their use of Box
- become the voice of the customer to our Product Teams
- collaborate directly with not only our users but also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers to optimize our service
- develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, web development, project management, and personal development
- communicate issues to engineers on a technical level yet speak clearly to customers
- address complex customer issues by reading documentation, building test apps and scenarios, taking note of reproducible steps, and collaborating with others
- intuit customers' needs and advise on ways to improve their organization's performance with Box with the advanced knowledge you will gain
Other
- 2+ years experience in Product Support, Developer Support, or a similar role a plus.
- You are curious, resourceful, and enthusiastic about helping others.
- You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.
- You're passionate about contributing to the ongoing learning and success of your team, and the company, through mentoring and sharing feedback.
- Demonstrated ability managing priorities and adapting in a fast-paced environment.
- You have a high degree of self-awareness, are adaptable in changing environments and can maintain composure – you model this for your team.
- Project Management experience is a plus!
