The ServiceNow PSE (Production Service Engineering) team is tasked with maintaining and supporting the reliability, scalability, and performance of the automations and platform that manage the ServiceNow cloud infrastructure. The engineers are responsible for driving technical resolutions across the technology stack of the cloud infrastructure and instance automations, as well as improving operability and reliability to reduce incidents and MTTR.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years of experience in enterprise technical systems support, operations and development.
- Good knowledge of Linux systems.
- Coding in one or more of these languages - JavaScript, Python, Java and Bash.
- Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
- Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle.
- Web application / API development and operations experience.
Responsibilities
- Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack.
- Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
- Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design.
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
Other
- This position will include supporting our US Public Sector customers.
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards).
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
- This is a Flexible position based in our Orlando, Florida office. Our Flexible work persona requires a minimum of 2 days per week in the office.
- This position requires shifts that cover weekend days.
