Fiserv is looking to solve the business problem of ensuring exceptional client experiences by efficiently and accurately managing incoming and outgoing correspondence related to payment acceptance disputes and consumer complaints.
Requirements
- 2+ years’ experience in researching and investigating claims and/or disputes.
- 1+ years’ experience in managing complex claims and/or cases.
- Familiarity with debit processing, dispute resolution, and banking regulations.
- Experience in basic computer skills, including data entry and Microsoft Applications (Excel, Word).
- Experience in payment acceptance dispute resolution for both merchants and consumers.
- Technical proficiency and familiarity with IRS 6050W tax processing.
- Experience in utilizing the internal dispute system (IDS).
- Knowledge of Debit and Credit Payment Network portals.
- Basic knowledge of electronic payment systems and authorization processes.
Responsibilities
- Research, investigate, and decide on disputes and consumer complaints.
- Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
- Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
- Index, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
- Resolve tax documentation and funding inquiries related to IRS 6050W.
- Input data and status updates for incoming and outgoing correspondence in a timely manner.
- Audit files and processes to ensure accuracy and completeness.
Other
- This role is on-site Monday through Friday.
- Must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- Experience in customer service, preferably within a financial services environment.
- Problem-solving abilities.
- Educate clients on the dispute process promptly and accurately.
