Fiserv is looking to solve issues related to payment acceptance disputes and consumer complaints by hiring a Sr. Research and Disputes Associate to ensure efficient and accurate management of these processes, thereby maintaining exceptional client experiences.
Requirements
- 2+ years’ experience in researching and investigating claims and/or disputes.
- 1+ years’ experience in managing complex claims and/or cases.
- Familiarity with debit processing, dispute resolution, and banking regulations.
- Experience in basic computer skills, including data entry and Microsoft Applications (Excel, Word).
- Experience in payment acceptance dispute resolution for both merchants and consumers.
- Technical proficiency and familiarity with IRS 6050W tax processing.
- Experience in utilizing the internal dispute system (IDS).
- Knowledge of Debit and Credit Payment Network portals.
- Basic knowledge of electronic payment systems and authorization processes.
Responsibilities
- Research, investigate, and decide on disputes and consumer complaints.
- Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
- Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
- Index, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
- Resolve tax documentation and funding inquiries related to IRS 6050W.
- Input data and status updates for incoming and outgoing correspondence in a timely manner.
- Audit files and processes to ensure accuracy and completeness.
Other
- On-site Monday through Friday.
- Legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- Experience in problem-solving abilities.
- Experience in customer service, preferably within a financial services environment.
- Educate clients on the dispute process promptly and accurately.
