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Amazon Web Services (AWS) Logo

Sr. Research Scientist, Applied AI Solutions, Amazon Connect

Amazon Web Services (AWS)

$143,300 - $247,600
Dec 7, 2025
Seattle, WA, US
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Amazon is seeking a Research Scientist III to design and create hiring experiences, leveraging AI and machine learning algorithms to solve complex challenges in survey methodology and data analysis, and to accelerate customers' businesses through delivery of intuitive and differentiated technology solutions.

Requirements

  • Knowledge of a scripting language (Python, R, etc.)
  • Experience with AI/ML technologies
  • Experience in practical work applying ML to solve complex problems for large scale applications
  • Experience with enterprise IT application work that includes software development or DevOps engineering
  • PhD in econometrics, statistics, industrial engineering, operations research, optimization, data mining, analytics, or equivalent quantitative field
  • Experience contributing to the creation and implementation of high-quality, high-volume recruiting plans
  • Experience communicating qualitative research methods and findings to non-qualitative researchers

Responsibilities

  • Apply your expertise in psychometrics to ensure the validity and reliability of our measurement instruments
  • Utilize advanced statistical techniques to analyze complex datasets, analyze open text feedback, uncover meaningful patterns, and derive actionable insights.
  • Design and conduct experiments to test new measurement methods and improve the precision of our customer experience metrics
  • Explore emerging technologies and innovative methodologies to enhance experience measurement while maintaining Amazon's commitment to scientific integrity
  • Translate complex research findings into compelling, actionable strategies and influence technical and business decisions at the product level
  • Write impactful documents that distill intricate scientific concepts into clear, persuasive communications for diverse audiences, including senior business leaders
  • Actively mentor and develop other scientists while playing an active role in the scientific community

Other

  • PhD
  • 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience
  • Experience collaborating with UX, Product, and technical partners
  • Publication record in top-tier IO Psych, Organizational Behavior, Management, or AI/ML conferences/journals
  • Ability to work in a team environment and collaborate with cross-functional partners