Capital One is looking to solve the business problem of managing customer identity risk and improving process execution in the Card Customer Identity Management Team, specifically in the areas of AML/KYC.
Requirements
- At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
- High School Diploma, GED or equivalent certification
- Bachelor's Degree or military experience (preferred)
- At least 3 years of Process Management or Project Management experience (preferred)
Responsibilities
- Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution
- Create & nurture a strong working relationship with Segments, FDO Operations, AML Advisory and Product/Tech
- Support Customer Identity Risk & Controls team with strong policy & risk ownership and creative problem solving as appropriate for audits, exams, and large initiatives
- Develop subject matter expertise for Acquisitions and customer management processes, and identify areas to improve the AML aspects of these processes
- Collaboration on new tools which will enable automation in manual areas of the process
- Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
- Driving changes and executing high priority, regulatory driven process changes for AML
Other
- Excellent communication skills
- Ability to adapt to change quickly
- Intellectually curious, having strong attention to detail, and the ability to adapt to a dynamic environment
- High School Diploma, GED or equivalent certification
- Travel requirements not specified, but may be required
