Medtronic is looking to solve the problem of effectively managing and executing customer training for their HugoTM and IllumisiteTM systems within the US market, ensuring alignment with sales strategies and improving patient outcomes through enhanced product adoption.
Requirements
- Experience applying adult learning principles to drive learner success.
- Experience with capital system customer training/support and surgical training center management.
- Experience managing performance to learner success KPI’s.
- Ability to drive aggressive project schedules to completion.
- Strong program management skills.
Responsibilities
- Facilitates the development of customized training for Medical Professionals on technology and product adoption to improve patient outcomes.
- Develops and executes the annual calendar of technical training events.
- Managers training centers and training center partnerships.
- Manages the training center contracts, budgets and product inventory.
- Maintains the complaint deployment of training center curriculum and content.
- Manages upskilling of customer trainers to meet the needs of product and therapy launch.
- Manages and reports US Surgical customer training performance metrics dashboard.
Other
- Manage the customer training team.
- Collaborates with internal and external stakeholders to develop the US Customer Training strategy and annual execution plan.
- Proven success influencing and aligning internal and external stakeholders.
- Medical device or regulated industry experience.
- Experience managing a team.
- Strong communication skills (written, verbal, listening) with all levels of the organization.
- Strong influence management skills.
- This role will require 20% of travel to enhance collaboration and ensure successful completion of projects.
