The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer to support VX’s Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. The role will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team.
Requirements
- Must have 6+ years hands-on Salesforce Development experience
- Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs
- Experience with Salesforce integrations and APIs
- Must have Salesforce Platform Developer I and II or other Developer Certifications
- 4+ years experience developing solutions on Salesforce platform
- 2+ years experience architecting solutions on Salesforce platform
- 1+ years designing & developing on MuleSoft
Responsibilities
- Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives
- Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura..
- Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
- Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines
- Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates
- Document technical decisions and maintain comprehensible documentation for future reference
- Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives
Other
- This is not a remote role. You must be in the local area or willing to relocate to the locations listed.
- Bachelor's degree or equivalent experience.
- Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects
- Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
- Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
