SHI International Corp. is seeking a Senior ServiceNow Developer to lead the development and optimization of their ServiceNow platform, delivering scalable, enterprise-grade solutions that support ITSM, ITOM, ITAM, and other key modules.
Requirements
- 5+ years of hands-on ServiceNow development experience, including ITSM, ITOM, and ITAM.
- Strong experience with Flow Designer, scripting (JavaScript), and web technologies (HTML, XML, CSS, AJAX).
- Experience with ServiceNow integrations and third-party system connectivity.
- Familiarity with ITIL v4 framework and Agile/Scrum methodologies.
- Demonstrated ability to deliver scalable, maintainable solutions in an enterprise environment.
- In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC).
- Experience in using HTML and CSS for web design and development tasks.
Responsibilities
- Lead a dedicated ServiceNow scrum pod, overseeing sprint planning, backlog grooming, and technical delivery.
- Design, develop, and maintain ServiceNow applications and modules (ITSM, ITOM, ITAM), with a strong focus on Flow Designer and automation.
- Architect and implement integrations with external systems using APIs and middleware.
- Collaborate with product owners, architects, and stakeholders to translate business needs into scalable technical solutions.
- Ensure platform stability, performance, and upgradability through best practices and minimal customization.
- Maintain and enhance service catalog items, workflows, and user experiences.
- Stay current with ServiceNow releases and proactively recommend platform improvements.
Other
- Completed Bachelor’s Degree in Computer Science, Information Systems, or relevant work experience required
- Proven leadership of agile development teams or scrum pods.
- Ability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment.
- The ability to effectively analyze information, identify patterns, and draw insightful conclusions
- The capability to efficiently prioritize tasks and meet time-sensitive objectives.
