Advance and maintain Visa's CMDB functionality by developing on the Service Now platform CMDB, ITOM Discovery and other CMDB related components.
Requirements
- Four years’ ServiceNow development experience on Service Now Platform and CMDB
- Candidate should have direct work experience troubleshooting issues on the ServiceNow platform with Catalog requests, data imports, or other business-related logic.
- ServiceNow Certified System Administrator
- Service Now Certified Applications Developer Certification and/or ITOM Discovery Certification
- Experience writing in JavaScript
- Familiarity with JSON, developing integrations utilizing REST Messages and Scripted REST APIs
- Experience writing in PowerShell and complex SQL queries
Responsibilities
- Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system.
- Expand and enhance your knowledge of the ServiceNow Platform and it’s advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.
- Learn about the Service Now data ingestion capabilities by developing IHETL maps, transform maps, Robust Transformers, precedence-based job schedules using different types of data sources including API’s, JDBC, or .CSV.
- Work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.
- Evolve your experience and knowledge of ServiceNow capabilities like Performance Analytics & Dashboards, Reporting, and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders.
- Enhance your knowledge of foundational platform concepts like UI Builder and Glide Records, as well as the ServiceNow portal and widget framework.
- Gain knowledge of the Rest APIs as well as SQL and developing queries for data extracts.
Other
- This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
- Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.
- Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.
- Experience working in an Agile Development methodology
- Experience working with multicultural teams in diverse geographic locations preferred
