Cardinal Health needs to ensure compliance with the Drug Supply Chain Security Act (DSCSA) by developing, executing, and supporting innovative solutions for product serialization and tracing. This involves guiding a team to analyze and resolve production issues, maintain system health, and contribute to the technology roadmap to protect consumers from potentially dangerous drugs.
Requirements
- Experience working with Java and J2EE web services
- Working with Tanzu/PCF and Kubernetes services
- Experience working with and maintaining GCP cloud assets
- Solid experience using Splunk and Dynatrace for troubleshooting and analysis.
- Experience writing and performance-tuning SQL queries is desired.
- Experience writing, maintaining, and troubleshooting Python scripts
- Agile methodology experience
Responsibilities
- Provide run support of applications by working with Cardinal Health infrastructure, cloud, database, network, security, other shared services teams
- Guide team to analyze production issues through the full tech stack, including firewall/networking, database, application, and middleware layers using tools like Splunk and Dynatrace. Zero in on the scope and scale of an issue, clarify business and technical impacts, get to root cause, identify permanent corrective actions, mitigate production issues, develop workarounds, clean up issues and communicate effectively with business and IT partners about the issues.
- Lead analysis on SRTs to restore services after a production outage
- Identify, document, and implement best practices for the team
- Design, develop, and deploy software code and solutions that comply with all applicable standards and regulations
- Understand business requirements and work to achieve the scalable solutions
- Develop and implement software solutions by either using out of the box configuration, process extensions, custom code/ scripts
Other
- Guide a large team of Production Support Engineers and Analysts
- Build relationships across business and IT leadership teams, enterprise architecture, and key stakeholders.
- Excellent oral and written communication skills, including the ability to clearly and effectively translate technical topics into business-friendly messaging
- Strong critical thinking, analytical, troubleshooting, and problem-resolution skills
- Coach and mentor more junior colleagues on the team
