Johns Hopkins Health System is looking to modernize and unify the telephony systems used by Patient Access Services and other call centers by deploying a new enterprise contact center platform, replacing legacy tools with a cloud-based solution to improve operational efficiency and enhance the patient experience.
Requirements
- Demonstrated knowledge of technology and complex business/clinical/education process.
- Advanced knowledge of systems and data flow diagrams and other analysis artifacts.
- In depth knowledge of Windows and Unix/Linux environments.
- Advanced knowledge in the assigned IT environments, as well as the platforms in which they run.
- Advanced proficiency in Microsoft Office applications – Word, Excel, Teams, Outlook, etc.
- Strong understanding of how to create technical documentation.
- Strong critical thinking and analytical reasoning skills.
Responsibilities
- Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes.
- Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
- Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
- Write functional/technical specifications from the highly complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
- Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for highly complex application development tasks.
- Provide monitoring and guidance in application design and development to more junior staff.
- Lead technical team in test planning, test scenario construction, and test sessions appropriate to the changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
Other
- Bachelor’s degree in computer science, information systems, or related field is required.
- Five years of related experience project management, and task execution for administration, programming, maintenance, performance, implementation, security and support large/long-term highly complex projects, and making recommendations for IT products and services that meet business needs.
- Demonstrated ability to work collaboratively in a team environment.
- Ability to communicate effectively with both technical and non-technical people
- Strong written and oral communication skills with the ability to build strong relationships
