At Apple, the business problem is to design and develop next-generation diagnostic tools for Apple Devices, enhancing customer experiences and enabling seamless troubleshooting and repair solutions.
Requirements
- Experience with diagnostics, repair operations, or manufacturing test workflows
- Familiarity with kernel-level or firmware development
- Experience working with Apple system architectures, drivers, or device firmware
- Ability to dive deep into technical details and understand the nuances of Apple products and systems
- Exposure to server-side technologies and backend systems
- Experience with large-scale systems design, hardware diagnostics, and performance tuning
- Familiarity with image processing, computer vision, or machine learning frameworks and predictive diagnostics
Responsibilities
- Design and develop next generation of diagnostic solutions that improve Apple’s field repair capabilities across a wide range of hardware products
- Implement new diagnostic features and maintain diagnostic systems that support macOS, iOS, and watchOS
- Work on software design, development, testing, and system integration, ensuring seamless functionality across Apple’s hardware ecosystem
- Collaborate closely with hardware, firmware, and software teams to define diagnostic requirements, align engineering efforts, and ensure deep integration with evolving system architectures
- Lead architectural design of diagnostics frameworks, drive alignment across multiple teams, and mentor other engineers
- Identify strategic diagnostic opportunities that withstand technological advancements, system architecture changes, and evolving product needs
- Drive the evolution of diagnostics by improving accuracy, efficiency, and scalability
Other
- 12+ years experience designing, implementing, testing, shipping, and/or supporting software
- M.S. degree in Computer Science, Computer Engineering, or related fields of study with 8 years of experience in the industry
- Proven ability to collaborate effectively with cross-functional teams to define requirements and assess engineering impacts
- Strong critical thinking and problem-solving skills, with a solution-oriented mindset
- Ability to work in a diverse and inclusive environment
