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Gusto needs a Sr. Software Engineer, Reliability Engineering to build tooling and infrastructure, drive strategic initiatives, automate reliability and observability, mentor and influence, and establish standards and automation to ensure the reliability and operational excellence of their platform.

Requirements

• 5+ years of professional experience as a software engineer.
• Implementation and integration of observability platforms. (Datadog preferred)
• Experience with incident remediation and development of incident management programs.
• Experience with Ruby, Python, and TypeScript.
• Deployment and operation of cloud infrastructure. (AWS preferred)
• Provisioning and managing infrastructure using Infrastructure-as-Code tools. (Terraform preferred)
• Deploying and operating container orchestration. (Kubernetes preferred)

Responsibilities

• Design and implement reliability dashboards, AI-driven alerting systems, and internal developer tools that promote operational excellence and self-service.
• Lead the adoption of DevOps practices across product engineering teams, including environment standardization, service readiness, and release reliability.
• Develop intelligent systems for automated alerting, diagnostics, and incident response using AI/ML approaches.
• Enhance observability through centralized dashboards and proactive monitoring strategies.
• Define engineering standards and implement deterministic automation with a focus on usability, accessibility, and long-term system resilience.
• Implementation and integration of observability platforms.
• Experience with incident remediation and development of incident management programs.

Other

• Strategic thinker, driven to identify high impact opportunities and efficiently implement systemic solutions.
• Resilient problem solver, inspired to be in service of our peers and Gusto’s customers.
• Strong communicator, committed to drive alignment across technical and non-technical stakeholders.
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.