Designing, implementing, and deploying scalable software solutions within the ServiceNow ITOM ecosystem to support high-availability environments and drive operational maturity across T-Mobile
Requirements
- Experience with ServiceNow Discovery, Service Mapping, Event Management, Agent Client Collector
- Strong understanding of CSDM, CMDB modeling, dependency mapping, and data normalization
- Experience developing ServiceNow integrations using APIs, MID Server architecture, scripted REST endpoints, and orchestration
- Analytics
- Technical Writing
Responsibilities
- Design, build, and enhance ServiceNow ITOM solutions—including Discovery patterns, Service Mapping logic, automation workflows, federations/integrations, and operational dashboards—to ensure accurate, high-quality, and scalable outcomes
- Drive architectural improvements across the ITOM stack by applying modern engineering practices, new ServiceNow capabilities, and cloud-native pattern methodologies
- Partner with cross-functional groups—including ITOM, CMDB, SRE, network, cloud, and application teams—to gather requirements, deliver aligned solutions, and ensure platform adoption
- Support technology strategy by evaluating and applying current technologies that align with business goals
- Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
- Provide additional engineering support for adjacent ServiceNow modules (e.g., CMDB, CSDM, ITAM, or ITOM submodules) and contribute to enterprise automation or operational improvements as required
Other
- Bachelor's Degree Computer Science or Engineering (Required)
- 4-7 years - Technical engineering experience
- Communication (Required)
- Customer Service (Required)
- Travel Required (Yes/No): Yes
