Gusto is looking to accelerate its payroll mission via intelligent use and integration of conversational and agentic AI into the products that serve small and medium business owners and their teams.
Requirements
- Expertise in Agentic AI, Machine Learning, and LLMs is essential.
- Experience building products in highly regulated domains is desired, but not required
- Experience in one of these domains is desired but not required: Payroll, Taxes, or Compliance
Responsibilities
- Deeply understand the customer journey—both on and off the Gusto platform—and identify high-impact opportunities to simplify, automate, and delight through AI.
- Design and build multi-agent AI systems that collaborate effectively to automate key customer workflows and jobs to be done.
- Partner closely with engineers, product managers, designers, and other cross-functional teams to bring innovative AI-powered experiences to life quickly.
- Continuously iterate on AI-driven features to improve customer outcomes and drive measurable business impact.
- Support Payroll and Tax teams in applying AI to build more intuitive, efficient, and delightful experiences for both internal and external users.
Other
- 12+ years of software development experience
- Product-minded and thrives in creative problem-solving, seamlessly transitioning between engineering and product management roles to drive impactful solutions
- An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems
- Ability to communicate technical complexity and help facilitate informed tradeoffs
- Travel to Gusto's Denver office for onboarding is required for this position.
- Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
