NowNext CRM is a new category, and the company is looking for technical consultants to design, configure, and deliver CRM and Industry Workflow solutions on the ServiceNow Now Platform to help lighthouse customers transform how they sell, fulfill, and service.
Requirements
- 5+ years of configuration/development experience with complex SaaS/CRM platforms.
- Expertise in at least one major CRM/workflow platform: Salesforce Sales/Service/CPQ (Apex, Flows, Lightning), Pega CRM/Case Management (Case Designer, Decisioning, App Studio), ServiceNow workflows (Flow Designer, Script Includes, IntegrationHub, UI Policies), Microsoft Dynamics 365, Oracle CX, or SAP CX (valued as complementary).
- Strong understanding of CRM business processes: lead-to-cash, service management, CPQ/CLM, field service.
- Experience with integration technologies (REST/SOAP, JSON, SSO, LDAP, ETL, middleware).
- ServiceNow Certified System Administrator (CSA) – required within 60–90 days of hire if not already certified.
- At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or SOM – required within the first 6–12 months of hire, depending on project alignment.
- ServiceNow certifications: CSA (required or within 60 days), CIS-CSM, CIS-FSM, CIS-Sales, App Developer.
Responsibilities
- Translate business requirements into technical designs and working configurations.
- Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, and AI agent use cases.
- Perform hands-on development with Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies.
- Build and support integrations to external systems (Salesforce, Pega, Dynamics, SAP, Oracle).
- Act as a trusted advisor on configuration vs. customization, ensuring platform best practices.
- Lead or co-lead customer design workshops, knowledge transfers, and proof of concepts.
- Support AI-first delivery, configuring Agentic AI use cases such as automated case resolution, guided selling, and contract intelligence.
Other
- Partner with Technical Project Managers, Business Process Consultants, and Solution Architects to translate requirements into scalable, outcome-driven solutions.
- Demonstrated ability to influence and consult with stakeholders, offering solution options with pros/cons.
- Excellent communication and collaboration skills; ability to work with diverse global teams.
- You act as a trusted advisor to customers and partners, guiding them to adopt ServiceNow best practices.
- You collaborate seamlessly with project teams and mentor customer/partner technical staff.
